FAQ - End User

Modified on Mon, 18 Nov, 2024 at 1:46 PM

What is the startup procedure:

To start the system up, switch on the battery. Wait for few minutes to see if there are any faults. Then turn on the DC (Solar Modules), again wait for a few minutes to see if there are any faults. Then lastly turn on the AC to the inverter.


What is the system shutdown procedure:

To shut down the system, you need isolate the battery by switching it off, Isolate any DC (Solar Modules) and then lastly the Grid connection to the inverter. After about 3 minutes the system will turn off.


How do I claim 12 years of warranty?

- Check the guide for it: https://givenergy-eu.freshdesk.com/a/solutions/articles/103000317393


Why isn't my battery discharging to the house?

- There can be a set charge in this time so the battery prioritizes the set charge and is looking to charge the battery in the specified time.


Why my inverter is offline?

- Firstly check if the inverter is working, by looking at the middle light on the front of your inverter. This should


Why my panels don't produce so much power?

- Probably your panels don't produce enough, because of bad weather. Another factor could be that your panels are connected in series and one or more panels are covered with a shadow. 


How do I sell and buy power to save money?

- For this you need to set up a smart tariff. More on it you can read here: https://givenergy-eu.freshdesk.com/a/solutions/articles/103000311484


What is my Inverters Serial Number (S/N)?

- The S/N of the inverter is shown on the right side of the inverter itself. You can also check it on the application


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